Windmill Organics is one of the leading organic food companies in the UK, established over 30 years ago. As a family business, our mission is to become a global leader in the organic and sustainable space through our 6 brands (Biona, RAW, Amisa, Profusion, Bonsan & Biofair), to customers in over 40 countries across the world. We are looking for a candidate with minimum of 1 year’s experience in customer service or within the food industry.

Responsibilities:

· Manage the onboarding process for new suppliers

· Ensure updated product specifications are obtained for label reprints and check for any necessary updates

· Create Front of Pack (FOP) & Back of Pack (BOP) Label Content from product specs

· Ensure EU Labelling Legislation & Claims Compliance

· Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity

· Create and ensure SSCC labels are agreed upon with suppliers

· Provide additional support to the customer service team during busy periods to ensure a high level of service

· Handling customer queries over telephone and email

· Handle customer complaints and compensation, ensuring resolutions meet company standards

· Ensuring supplier certifications are up to date

· Support cross-functional requests for product launch and quality

 

Requirements:

· 1 + years’ experience in a similar role

· Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial

· Excellent attention to detail and ability to manage multiple tasks and deadlines.

· Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.

· Proficiency in project management

 

What we offer:

🌍 Be part of a growing mission-led business dedicated to better serve people & planet

🕺 Friendly, enthusiastic, like-minded team – vibrant office working environment

🏖 Riverside location within close proximity of Kingston upon Thames town centre, train station (also close to Hampton Wick station). Car parking available on site.

🕰 Flexible working hours (start between 8.30-10am finish between 4.30-6pm)

💻 Hybrid working model (3-days per week in-office and 2 days from home)

🚀 Real opportunities to grow in your career and develop your skills as we scale the company

🥗 Free product samples and new product testing sessions

💪 25% off trade prices on all our food products