• Brand Windmill Organics
  • Department Quality

Job Description

Windmill Organics is one of the leading organic food companies in the UK, established over 30 years ago. As a family business, our mission is to protect the well-being of both people and the planet; by providing organic, healthy and innovative products through our 6 brands (Biona, RAW, Amisa, Profusion, Bonsan & Biofair), to customers in over 40 countries across the world.

We are looking for a Technical Services Coordinator who has at least 3 years of experience in Customer Services and is passionate about food and quality.

Reports to: Senior Quality Manager


  • Handling customer queries over telephone and email
  • Logging and update of complaints database
  • Complaint investigation and close out
  • Complaint trend analysis
  • Coordinating insurance and supplier credit claims
  • Coordinating product recalls and withdrawals
  • Completing supplier questionnaires and customer forms
  • Ensuring supplier certifications are up to date
  • Coordinating product delists
  • Engagement of continuous improvement within quality team


  • 3+ years’ experience in Customer Services or Technical within a food/ drink FMCG company
  • Food Science / related Degree or equivalent
  • Knowledge of food manufacturing and QA/QC systems would be beneficial
  • Familiar with BRC and IFS standards


What we offer:

🌍 Be part of a growing mission-led business dedicated to better serve people & planet

πŸ•Ί Friendly, enthusiastic, like minded team – vibrant office working environment

πŸ– Riverside location within close proximity of Kingston upon Thames town centre, train station (also close to Hampton Wick station). Car parking available on site.

πŸ•° Flexible working hours (start between 8.30-10am finish between 4.30-6pm)

πŸ’» Hybrid working model (3-days per week in-office and 2 days from home)

πŸš€ Real opportunities to grow in your career and develop your skills as we scale the company

πŸ₯— Free product samples and new product testing sessions

πŸ’ͺ 25% off trade prices on all our food products


Apply Online

  • Accepted file types: pdf.
    pdf only
  • Accepted file types: pdf.
    pdf only
  • By submitting your details you agree to our T&C’s