Details

  • Brand Windmill Organics

Job Description

We are looking for a Quality & Customer Service Executive with minimum 1 year experience in Customer Services and is passionate about food and quality.

Responsibilities:

  • Handling customer queries over telephone and email
  • Logging and updating of complaints database
  • Complaint investigation and close out
  • Complaint trend analysis
  • Coordinating insurance and supplier credit claims
  • Supporting on product recalls and withdrawals
  • Completing supplier questionnaires and customer forms
  • Ensuring supplier certifications are up to date
  • Engagement of continuous improvement within quality team
  • Support cross-functional requests

Requirements:

  • 1+ years’ experience in Customer Services
  • Knowledge of food manufacturing and QA/QC systems would be beneficial but not essential

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What we offer:

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🌍 Be part of a growing mission-led business dedicated to better serve people & planet

πŸ•Ί Friendly, enthusiastic, like minded team – vibrant office working environment

πŸ– Riverside location within close proximity of Kingston upon Thames town centre, train station (also close to Hampton Wick station). Car parking available on site.

πŸ•° Flexible working hours (start between 8.30-10am finish between 4.30-6pm)

πŸ’» Hybrid working model (3-days per week in-office and 2 days from home)

πŸš€ Real opportunities to grow in your career and develop your skills as we scale the company

πŸ₯— Free product samples and new product testing sessions

πŸ’ͺ 25% off trade prices on all our food products

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